Privacy Policy

Privacy Policy and Your California Privacy Rights

Updated/Effective: July 22, 2020 This is the official Privacy Policy of EV Holdings 1 LLC D/B/A Preferred Networks (“Preferred Networks” “we,” “our,” or “us”). We understand that residential and commercial subscribers, visitors and users (collectively, “Subscribers,” “you,” or “your”) care about how your personally identifiable information (“Personal Information”), as defined below, is collected, used and shared. (We may use the term users separately from Subscribers, where appropriate.) Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and dispose of your Personal Information through the Preferred Networks website (the “Site”) and any of our services, including broadband Internet access services, voice over IP services, and other related services purchased by you (collectively, the “Services”). This Privacy Policy together with the Preferred Networks Terms of Service Contract, Acceptable Use Policy and the Open Internet Policy (collectively, “Service Agreements”) govern your use of the Site and Services and our collection, use, disclosure, and disposal of your Personal Information. Any capitalized terms not defined in this Privacy Policy will have the same meaning as defined in our Service Agreements. By using or accessing our Site and Services in any manner, Subscriber acknowledges that Subscriber accepts the practices and policies outlined in this Privacy Policy. If you disagree with the way we collect, use, disclose, and dispose of Personal Information, do not use the Site or any of the Services. Your California Privacy Rights Generally, California residents are entitled by law to ask Preferred Networks for a notice identifying the categories of Personal Information that Preferred Networks shared with its Affiliates and/or other third parties for their marketing purposes the preceding year, and provide contact information for such Affiliates and/or third parties unless Preferred Networks meets certain exceptions in the law. This Privacy Policy and Site meet those exceptions. Therefore, if Subscriber resides in California and Subscriber has an established business relationship with Preferred Networks, Subscriber may request information about Preferred Networks’s opt-out and opt-in policies of sharing Subscriber Personal Information with other companies (including our Affiliates) for their marketing purposes. Please send Subscriber’s written request via email or postal mail following the instructions below. Preferred Networks will not accept requests via the telephone or facsimile or respond to requests that are not labeled or sent properly, or do not have complete information.
  • For all requests, include Subscriber’s full name, street address, city, state and zip code.
  • In an email request, Subscriber must state “Re: Your California Privacy Rights” in the subject line and send Subscriber email to [email protected].
  • In a postal request, Subscriber must send a letter or postcard to:
EV Holdings 1 LLC D/B/A Preferred Networks (“Preferred Networks”) Attention: Your California Privacy Rights 9501 W Clearwater Ave Ste A110 Kennewick WA 99336 Preferred Networks’s Privacy Principles We are committed to conducting our business in accordance with the following principles in order to ensure that the confidentiality of your Personal Information is protected and maintained.
  • We will collect Personal Information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • We will collect and use Personal Information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect Personal Information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to Subscribers information about our policies and practices relating to the management of Personal Information.
  • We will only retain Personal Information for as long as necessary for the fulfillment of those purposes.
General Information Preferred Networks’s Site and Services are designed and targeted to United States audiences and are governed by and operated in accordance with the laws of the U.S. If Subscriber is not a U.S. citizen or does not reside in the U.S., Subscriber voluntarily consents to the collection, transfer, use, disclosure and retention of Subscriber Personal Information in the U.S. Subscriber also agrees to waive any claims that may arise under Subscriber’s own national laws. When Subscriber uses the Site and Services, the Personal Information Subscriber sends and receives is transmitted over a wireless network, and may be subject to interception by unauthorized third parties who seek to do you harm. While it is Preferred Networks’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Subscriber sends and receives through the Site and Services, Preferred Networks cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free. Preferred Networks does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If Subscriber is under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to Preferred Networks. If Preferred Networks learns that we have collected Personal Information from a child under the age of 13, we will delete that information as quickly as possible to the extent technically feasible. If you believe that your child under age 13 may have provided Preferred Networks Personal Information, please contact Preferred Networks at [email protected]. What Information does Preferred Networks collect and how does Preferred Networks use this Information? Generally, Preferred Networks collects and uses Personal Information internally in connection with providing the Site and Services to Subscriber, including to personalize, evaluate and improve the Site and Services, to contact Subscriber, to respond to and fulfill Subscriber requests, and to analyze how Subscriber uses the Site and Services. Preferred Networks collects and uses various types of information about Subscribers and Subscribers’ use of the Site and Services via various features and registration pages, Help Desk and call centers, postal mail, remote kiosks, the Preferred Networks Facebook Page or other social network platforms, or by other means. Such information is generally classified as Personal Information or Non-Personal Information. Personal Information Personal Information is the information Subscriber provides to Preferred Networks voluntarily or passively through Subscriber use of the Site and/or Services, and information which is directly associated with or reasonably linked to a specific person, computer or device. For example, we collect and use Personal Information through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Subscriber’s premises, and when Subscriber contacts Preferred Networks regarding the Site or Services. Through Subscriber account settings, Preferred Networks collects and uses Personal Information such as Subscriber name, email address, landline and/or wireless telephone number, postal address, billing address (if different) and billing information (such as credit/debit card account number or other financial account information), service address, and the nature of any of Subscriber devices or other property making use of the Services. Personal Information also includes customer proprietary network information (“CPNI”) which is collected and used to provide VoIP services to you. CPNI includes any information that relates to the quantity, technical configuration, type, destination, location, and amount of use of our VoIP service, such as call detail, logs, and specifics regarding your VoIP account. Subscriber may be required to provide certain Personal Information to assist Preferred Networks in improving Subscriber’s Service or troubleshooting problems Subscriber is experiencing with the Site or Service, Subscriber computer or device, or otherwise to improve the quality of the Services. Preferred Networks will communicate with Subscriber if Subscriber has provided Preferred Networks the means to do so such as submission of a Subscriber’s postal address, email address or phone number. Preferred Networks will mail, email, call or text Subscriber about Subscriber’s use of the Services or product improvements or upgrades, and other transactional information about Subscriber’s service. Preferred Networks may also combine Personal Information with additional data obtained from Preferred Networks’s Facebook Pages or other social network platforms, its Affiliates, its Operational Service Providers (third party owned companies that provide or perform services on Preferred Networks’s behalf, to help serve Subscribers better and to perform functions in order to support Preferred Networks’s businesses and operations), or other companies, such as credit bureaus, background check firms, and marketing research companies. Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information. Non-Personal Information Website Information, Use of Cookies and other Similar Tracking Technology When you visit Preferred Networks’s Site, Preferred Networks will collect various types of Non-Personal Information, such as information on Preferred Networks server logs from Subscriber’s browser or device, which may include Subscriber IP Address, unique device identifier, “cookie” information, the type of browser and/or device you are using to access the Services, and the page or feature Subscriber requested. (IP Address and device identifiers are traditionally classified as Non-Personal Information, unless Preferred Networks is required to do so otherwise under applicable law.) “Cookies” and “web beacons” are text file identifiers Preferred Networks transfers to Subscriber’s browser or device that allow Preferred Networks to recognize Subscriber’s browser or device and tell Preferred Networks how and when pages and features on the Preferred Networks Site are visited, by how many people, and other activity on the Site. Subscribers can change the preferences on Subscriber’s browser or device to prevent or limit Subscriber’s device’s acceptance of cookies, web beacons or other similar technology, but this may prevent Subscribers from taking advantage of some of the features on the Preferred Networks Site, or accessing certain functions and conveniences. This Privacy Policy does not cover the use of cookies or other such tracking technology by any third parties, and Preferred Networks is not responsible for their privacy policies and practices. Preferred Networks also uses Personal Information and Non-Personal Information to enhance the Preferred Networks Site and Services: such as how often visitors use a particular feature or activity; which products and services are most interesting to current and potential Subscribers; ways to make the Site useful and interesting to as many Subscribers as possible; and to enhance and refine Preferred Networks’s Services. Preferred Networks will continue to conduct analytics on Preferred Networks Site and Services performance. Subscribers may not opt-out of this use of cookies, Personal Information and Non-Personal Information. Technology is improving every day and to improve Preferred Networks’s operations and functions Preferred Networks may introduce new technologies and monitoring techniques without advance notice or consent from Subscriber. Preferred Networks may also use Operational Service Providers to conduct such internal functions and analyses. Network Information Preferred Networks also collects and uses Preferred Networks Network Information, information about Subscriber access to, and use of, the Preferred Networks Network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, Preferred Networks may collect use information about the performance of the our equipment installed on Subscriber property or at Subscriber premises, when Subscriber is using the Services, the various devices Subscriber is using to access the Services, the amount of data Subscriber is transmitting and receiving, the content of the data Subscriber is transmitting and receiving, the websites Subscriber is visiting, and any other information that is transmitted over the Preferred Networks Network. Preferred Networks may also aggregate Preferred Networks Network Information from multiple Subscribers and share such aggregated Non-Personal information about the overall performance of the Preferred Networks Services and Preferred Networks Network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device. How we use Preferred Networks Network Information: We use Network Information to monitor and enhance the performance of the Preferred Networks Network. Preferred Networks will not monitor the content of the websites viewed or email communications as part of Preferred Networks’s standard network management unless there is a complaint or an issue regarding the Services. Generally, Preferred Networks will monitor and preserve the following Preferred Networks Network Information:
  • When Subscriber is using the Services;
  • How Subscriber is using the Services, such as monitoring traffic patterns regarding websites visited, amount of data being sent or received, or other activity;
  • The amount of data Subscriber is transmitting and receiving through the Services; and
  • General information regarding the performance of our equipment installed on Subscriber’s property or at Subscriber’s premises, and its interaction with the rest of the Preferred Networks Network.
However, Preferred Networks reserves the right to, and may, monitor, access, review and preserve any Preferred Networks Network Information and/or content in the following situations:
  • In response to an inquiry from Subscriber or another Authorized Subscriber on Subscriber’s account regarding Subscriber or their use of the Services or problems Subscriber or they are experiencing using the Services;
  • If Preferred Networks has reason to believe Subscriber is using the Services in violation of Subscriber’s Service Agreement or any applicable statutes, rules, ordinances or regulations;
  • If Preferred Networks has reason to believe Subscriber use of the Service is negatively affecting other Subscribers; or
  • When Preferred Networks is required by law or legal process to do so, or when Preferred Networks has a good faith belief that Preferred Networks is required by law or legal process to do so.
How is Personal Information used for marketing and advertising purposes? Preferred Networks will use Personal Information to send Subscriber marketing and advertising messages related to Preferred Networks’s Services and Site using Subscriber’s email address, postal address, or telephone number (for voice, texts, and pre-recorded calls). Preferred Networks may deliver a marketing or advertising message based on Subscriber visits to the Preferred Networks Site, which is general advertising or “Contextual Advertising,” defined as advertising based on the subject matter or the content of the specific website page or subject matter. Preferred Networks may also send Subscriber “First Party Advertising,” which is advertising that is customized or personalized based on a history of Subscriber’s use of our Site or Services (possibly combined with information from our Facebook fan page or other social network platforms). First Party Advertising is based solely on a combination of information Preferred Networks collects from Subscriber – not from Subscriber’s visits to other websites across the Internet. Subscriber may opt-out of First Party Advertising but not Contextual Advertising. No Personal Information is used to deliver Contextual Advertising; it automatically will appear based on the content or webpage Subscriber is viewing and thus is based on the context of that visit. Subscriber may continue to receive general advertising if Subscriber opts-out of First Party Advertising, it will not be customized or personalized for Subscriber. Preferred Networks does not provide third party “Network Advertising,” which is advertising based on Subscriber’s overall Internet usage across different third party websites or online services. Multiple third party websites and online services are involved in this tailored or personalized advertising process, in essence a “network” of advertising providers. Because Preferred Networks does not provide network ads, Preferred Networks does not recognize the “Do Not Track” settings on various Internet browsers. Preferred Networks does not engage or allow third parties to track you across the Internet and across time for advertising purposes. Links to other websites or online services The Preferred Networks Site and/or our Facebook Pages (or other social networking platforms) may contain a variety of content and functionality and may provide links to other third party websites or online services. Despite such links, this Privacy Policy applies only to Preferred Networks and our Affiliates. The presence of a link does not constitute or imply Preferred Networks’s endorsement, recommendation, or sponsorship of the content, goods, services, business or privacy practices on such websites or online services. Preferred Networks encourages Subscribers to be aware and informed when Subscribers leave Preferred Networks’s Site and Preferred Networks’s Facebook Pages, or any other social networking platforms. Will Preferred Networks share Subscriber Personal Information? Subscriber’s Personal Information will only be disclosed to third parties (including Preferred Networks’s Affiliates) as listed in this Privacy Policy, or if Preferred Networks has received your consent at the time Preferred Networks will collect and use your Personal Information or prior to the disclosure of any Personal Information. Preferred Networks reserves the right to fully use, disclose and process any Non-Personal Information collected from Subscriber in any manner as well as any information Subscriber makes public via Preferred Networks’s Site or Services. Preferred Networks will not rent, sell or disclose Personal Information to anyone not related to Preferred Networks for marketing or promotional purposes, unless in connection with a potential or actual sale, merger or a corporate restructuring by or of Preferred Networks. (See “For Business Transfers” below for more information.) Preferred Networks will share Subscriber Personal Information with its Affiliates and with other third parties as described in this section for the following reasons:
  • To Our Affiliates: Preferred Networks relies on various Affiliates in order to provide the Services to Subscribers. Preferred Networks may share Personal Information and Non-Personal Information with any of its Affiliates for business, operational, promotional and/or Preferred Networks’s own marketing and advertising purposes.
  • To Operational Service Providers: Preferred Networks and its Affiliates contract with other companies and people to perform tasks or services on Preferred Networks’s behalf and need to share Subscriber Personal Information to provide products or services to Subscribers. For example, Preferred Networks may use an independent payment processing company to receive and process Subscriber’s ACH or credit/debit card transactions, or with third parties to assist Preferred Networks in optimizing the Preferred Networks Network. Unless Preferred Networks tells Subscriber differently, Preferred Networks does not grant its Operational Service Providers any right to use the Personal Information Preferred Networks shares with them beyond what is necessary to assist Preferred Networks.
  • For Business Transfers/Restructuring: Preferred Networks may choose to buy or sell assets, or Preferred Networks may sell assets or be sold. In these types of transactions, Subscriber Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if Preferred Networks (or Preferred Networks’s assets) are acquired, or Preferred Networks goes out of business, enters bankruptcy, or goes through some other change of control, including restructuring, reorganization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.
  • For Protection of Preferred Networks, and Our Affiliates, Employees, Operational Service Providers, Subscribers and Public Safety: Preferred Networks reserves the right to access, read, preserve, and disclose any Personal Information to implement and/or enforce the Service Agreements, protect the Preferred Networks Network, Site, and other company assets; protect the interests, rights, property, and/or safety of Preferred Networks or our Affiliates, employees and officers/directors, Operational Service Providers, Subscribers and Subscribers, agents, representatives, third party licensors or suppliers, or the general public.
  • When Required by Law or in Response to Legal Process: Preferred Networks reserves the right to access, read, preserve, and disclose any Personal Information to which Preferred Networks has access if Preferred Networks is required by law or legal process to do so, or if Preferred Networks has a good faith belief that Preferred Networks is required by law or legal process to do so.
Is Subscriber Personal Information secure? Preferred Networks endeavors to protect the privacy of Subscriber’s account and other Personal Information Preferred Networks holds using reasonable administrative, technical and physical security measures. We dispose of your Personal Information in a secure manner related to how sensitive or confidential the Personal Information is. However, Preferred Networks cannot and does not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time. Subscriber’s account is protected by a password for Subscriber privacy and security. It is Subscriber’s responsibility to prevent unauthorized access to Subscriber’s account and Personal Information by selecting and protecting Subscriber password and/or other sign-on mechanism appropriately and limiting access to Subscriber computer, tablet or device and browser by signing off after Subscriber has finished accessing Subscriber’s account. Subscriber is required to notify us immediately if Subscriber’s password or account has been disclosed to a person whose name does not appear on Subscriber’s account, even if you have allowed such disclosure. Subscriber understands, acknowledges and agrees that Subscriber is solely responsible for any use of Preferred Networks Services via Subscriber’s Subscriber name and password. Additionally, if Subscriber contacts Preferred Networks, Preferred Networks will ask Subscriber for verification of Subscriber’s identification and account. Preferred Networks will not send an email or text, nor should Subscriber respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Subscriber receives an email or text from Preferred Networks requesting any such information or someone that claims they are with Preferred Networks or our Affiliates please contact our Privacy Administrator immediately: [email protected]. What Personal Information can Subscribers access, modify and/or delete? Generally, Subscriber may access the following Personal Information in Subscriber’s account:
  • Full name;
  • Subscriber name and password;
  • Postal Address;
  • Email address;
  • Telephone number;
  • Billing and Service address; and
  • Account and billing information.
By contacting Preferred Networks through any online account portal and/or via telephone, Preferred Networks may enable Subscribers to view and modify Subscriber account settings, and in some cases, edit or delete the Personal Information listed above. Current subscribers may not delete any Personal Information; you may only update or modify information. Former Subscribers may be able to delete Personal Information from active status depending on the services you subscribed to. When a Subscriber updates Personal Information, however, Preferred Networks may maintain a copy of the unrevised information in Preferred Networks’s records for internal security reasons and recordkeeping. Preferred Networks may also retain certain Personal Information indefinitely as required by Preferred Networks’s business practices, by law, and/or tax reporting purposes after Subscriber is no longer a Preferred Networks Subscriber. Preferred Networks may use any aggregated data derived from or incorporating Subscriber’s Personal Information after Subscriber updates or deletes it, but not in a manner that would identify Subscriber personally. The information Subscriber can access, update, and delete may also change. To prevent unauthorized access to your account and Personal Information, you may only access your account portal or account via a telephone customer service representative after we have verified and authenticated your identity via your submission of a password, PIN, customer number and /or a security question. Only then will you have the ability to modify or update your Personal Information (including access to CPNI, if applicable), and receive other account information either via telephone or online. If Subscriber has any questions about viewing or updating information Preferred Networks has on file, please contact Preferred Networks at [email protected] What third party disclosure choices do Subscribers have? Subscribers can always choose not to disclose Personal Information to Preferred Networks; however, certain Personal Information is necessary for Preferred Networks to provide the Services to Subscriber or to access certain parts of the Site. Subscribers may opt out of sharing Personal Information with our Affiliates only for marketing or advertising purposes, but not for business or operational purposes. Subscriber may opt out of email marketing and advertising from Preferred Networks or its Affiliates using the “Unsubscribe” mechanism in each email. Before Preferred Networks sends Subscriber a text for any reason, or sends Subscriber a pre-recorded call that contains advertising or marketing information, Preferred Networks will secure Subscriber’s prior written express consent, which can be given via a voice recording, email, text message, postal mail, or telephone key press. Non-telemarketing pre-recorded calls do not require Subscriber’s prior express consent in writing, unless they are sent to a wireless device. Subscriber understands, acknowledges and agrees that such texts and pre-recorded telemarketing calls may be sent using an autodialer and are not conditioned on your purchase of the Services. Subscriber may opt out of receiving text messages any time by replying “STOP” or “UNSUBSCRIBE” to the text message. Subscriber may opt out of receiving pre-recorded calls by the opt-out instructions in the call. However, Subscriber will continue to receive calls related to debt-collection and Subscriber’s current service. Subscriber may also opt-out of First Party Advertising, but not Contextual Advertising, as detailed in the “Use of Personal Information for Marketing or Advertising Purposes” section above. Subscriber may not opt out of Preferred Networks’s use of cookies or other similar technology, or use of Subscriber’s Personal Information and Non-Personal Information for Preferred Networks’s internal analytics used to monitor activity on Preferred Networks’s Site, measure Preferred Networks Services’ performance, or to operate and protect the Preferred Networks Network. Will this Privacy Policy ever change? Yes, because Preferred Networks is constantly working to improve and introduce new features or products in our Services, we will need to update this Privacy Policy from time to time as our business practices change and service offerings increase, and/or there are changes in local, state or federal laws. Additionally, Preferred Networks will also make stylistic, organizational and/or grammatical changes to present Preferred Networks privacy practices in a Subscriber friendly easy to read manner. Preferred Networks will alert Subscribers to any such changes by placing a notice on with the effective date of the revised Privacy Policy, and/or by sending Subscribers an email, or by some other means to the extent required by law. Subscribers are always responsible for reading and understanding all notices posted on Preferred Networks’s Site, whether their contact information is updated or not. Subscriber’s continued use of the Services or Site after notice of any changes have been provided will indicate Subscriber’s acceptance of such changes, except where further steps are required by applicable law. Use of Subscriber’s Personal Information is primarily governed by the Privacy Policy in effect at the time Subscriber subscribed to the Service or visited the Preferred Networks Site. If Preferred Networks elects to use or to disclose Personal Information in a manner that is materially different than that stated in the Privacy Policy in effect at the time you subscribed to the Services or visited the Preferred Networks Site, Preferred Networks will provide Subscriber with an opportunity to consent to such use or disclosure. Depending on the circumstances, that consent may include an opt-out. What if you have questions or comments about this Privacy Policy? If you have any questions or concerns regarding Preferred Networks’s privacy practices and policies, please contact Preferred Networks at [email protected]. © Copyright 2020, EV Holdings 1 LLC D/B/A Preferred Networks. All Rights Reserved.